Emergency onsite field service

We’re always by your side, worldwide

You never expect to need emergency service until you do. When those emergencies happen, Professional Services is ready to get your system back up and running in no time. Our emergency field service team is available 24 hours a day, 7 days a week, and our global service network ensures we’re always close when you need us most.

If our Network Operations Center (NOC) specialists can’t resolve your issue remotely, we’ll electronically dispatch it to the appropriate systems engineer to get your system up and running within our committed service level agreement (SLA) timeframes. Our systems engineers arrive onsite with an understanding of the issues at hand, thanks to information provided by our NOC staff, which means they’re always prepared to resolve any outstanding system failures.

After the repair is complete, our systems engineers rigorously test your equipment to verify full functionality, then create a service report that includes all the work performed and any parts used.

The services we provide

• system inspection, testing, diagnosis, and resolution
• Parts replacement and repair (if required)
• Detailed reporting of work performed

The value to you

• Highly skilled and experienced support you can rely on
• Decreased unexpected downtime and impact to your operations
• Reduced operational costs of maintaining in-house specialists