We’re committed to keeping your AV systems working

Professional Service's comprehensive network of trained AV experts provide a complete range of onsite service and support. Teams of Christie^® customer service engineers, technical systems installers, and field application engineers, located in regional offices and strategic areas around the world provide superior technical expertise and accelerated repair to minimize downtime and keep your equipment running.

Preventative maintenance

To ensure your operations run smoothly, we maintain an ongoing schedule for preventative maintenance visits by certified service engineers. Where available, we use monitoring data as well as published manufacturer guidelines to determine how often your installed systems require preventative maintenance.

During these visits, service engineers gather feedback from your personnel about your system’s performance. They inspect, test, and make any necessary adjustments to bring your equipment back to optimal operating levels. We also advise you of any available product updates that could benefit your supported systems.

On each visit, the service engineer completes a service call report for sign-off by your on-site personnel to ensure they’re satisfied with the work completed during the visit.

The services we provide

• System inspection, cleaning, testing, and optimization
• Proactive parts replacement and repair
• Software/firmware upgrades
• Detailed reporting and recommendations

The value to you

• Preventative maintenance prolongs the life and improves the reliability of your equipment
• Preventative maintenance results in fewer expensive repairs
• Efficient scheduling avoids disruption to your operations
• We maintain accurate inspection records and service reports

Emergency field service

You never expect to need emergency service until you do, and Professional Services is ready to get your system back up and running in no time. We offer our emergency field services 24 hours a day, 7 days a week.

If our Network Operations Center (NOC) specialists can’t resolve your issue remotely, we electronically dispatch it to the appropriate systems engineer to get your system up and running within our committed service level agreement (SLA) timeframes.

Our systems engineers are equipped with the information provided by our NOC staff and arrive onsite with an understanding of the issues at hand and prepared to resolve any outstanding system failures. After the repair, they’ll rigorously test equipment to verify full functionality, then create a service report that includes all of the work they performed and any parts they used.

The services we provide

• System inspection, testing, diagnosis, and resolution
• Parts replacement and repair (if required)
• Final testing and detailed reporting

The value to you

• Rapid onsite response to swiftly resolve unexpected systems issues
• Highly skilled and experienced technical support you can rely on
• Reduced operational costs of maintaining in-house specialists